SHIPPING&RETURNS


At Masters Of Covers we offer FREE SHIPPING WORLDWIDE.
We deliver worldwide to all countries. If your country is not listed and would like to purchase from us, then contact us and we will arrange it for you. 
There is no minimum order value or quantity, and no minimum value on any product you buy.


*Shipping of FREE Samples
-Standard shipping via Registered Air Mail with tracking.
-Delivery: 7-28 days depends on country. Estimated delivery date is also included at order confirmation email.
-Tracking number is sent in the shipping confirmation email.


*Shipping of Covers
-Covers are hand made to order and are shipped typically in 1-4 weeks after placing an order.
-Delivery time after order is completed by sewing team: 3-5 days (Mon-Sat), excluding public holidays.
-We mostly ship with DHL Express, but we have also other Express Shipping partners who work with us to provide you with faster shipping.
-Estimated delivery date is included at order confirmation email.
-Once your order is shipped, we'll send a shipping confirmation email with the tracking link.
-We do not ship to PO, APO, or FPO box.


*Customs Duties and Taxes
We are shipping from Hongkong. 
In the case of international deliveries especially to European Union or Canada,
it can be that the domestic customs office may apply an small additional customs duty – unfortunately we have no influence on that.
However, this does not happen often. If you have any doubts, please contact us via email: info@mastersofcovers.com
Please note, the customer is responsible for any additional costs of the international shipment including customs duty and other tax related fees.

 

*Returns
If you are not 100% satisfied with your purchase, you are able to return the product within 14 days from the date you received the order. Please note that you will be liable for the cost of return postage. We don’t have reverse pick up services available with us.

To return the product:
    •    email Customer Service at info@mastersofcovers.com  within 14 days of the date you received the parcel
    •    pack the products unused, unwashed, and not damaged in their original packaging.
    •    return the complete product to the address specified by our Customer Service. Nowadays You can return to China or Poland.
    •    we will refund you within 7 days from the date we received your shipment.

 

*Warranty 
Our guarantee is valid for 2 years from the date you receive your products. 

If you found defect or received wrong product:
    •    the wrong measurements
    •    wrong fabric
please contact our Customer Service and we will handle the guarantee process. We will correct the defect if possible or produce a new item for you. If we no longer have the fabric you originally ordered, you will receive an equivalent product or your money back.

 

We hope that you enjoy your time shopping at Masters of Covers :)

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